Industry researchers have consistently shown that the highest-performing services organizations have comprehensive insight into their professional services KPIs (Key Performance Indicators). RESOURCES & LINKS: ____________________________________________ Read more about Professional Services KPIs and Performance Metrics for Consultants: https://blog.bigtime.net/professional-services-kpis Download the referenced white paper, Metrics That Matter for Professional Services Organizations: https://blog.bigtime.net/white-paper-metrics-that-matter-for-professional-services-organizations ____________________________________________ In this video, we break down the three professional services KPIs to consider when building a dashboard to optimize your services organization. There are tons of ways to measure your professional services organization. One thing to consider first is an understanding of time. Is the measure that you're looking at either lagging or leading? Here we're actually going to focus on three performance metrics for consultants and professional services firms that have a capability of doing both things... looking into the past as well as looking into the future. So first professional services metric to consider is revenue. Revenue is really an understanding of what's been booked versus what's been earned as a services organization. The second KPI is project profitability. Every single project needs some sort of financial management associated for it to be delivered on time, on budget, at high quality. Profit is really an understanding of all of the costs that have been incurred on the project from people all the way down to expenses against the revenue that's been delivered. Set a budget, manage toward the budget, and deliver your project well. The third professional services KPI is billable utilization. Billable utilization is one of the most important metrics for any professional services organization to have on a dashboard. It really understands the universe of time for any given consultant and the amount of time that they actually spend doing billable work. If you want a full breakdown on how to build a professional services dashboard to optimize your services organization, consider downloading our white paper, The Metrics That Matter. It's a really great place to start, no matter if you're a small organization or a large organization. Good luck! ► If you need help determining if PSA software is a good fit for your professional services organization, check out our e-book for guidance: https://blog.bigtime.net/psa-e-book ► Find us on LinkedIn: https://www.linkedin.com/company/bigtime-software-inc-/ #professionalservices #consulting #projectmanagement