Demystifying Salesforce CTI ( Computer Telephony Integration ) 0:00 Introduction 1:00 Age of customer 3:58 Computer Telephony Integration ( CTI ) 4:54 Contact Center Platform 6:14 Modes of CTI Integration 11:00 CTI is more then phone 12:48 Type of CTI 18:53 Salesforce CTI AppExchange app 19:34 What we can do with CTI in Salesforce 24:12 Demo with Amazon connect CTI Adapter 29:47 How to setup Salesforce CTI Amazon connect 34:15 Outbound feature of Salesforce CTI 39:45 Reference #SalesforceCTI #Amazon #AmazonConnect