We've noticed some unusual activity on your account. To help protect you from potential fraud or abuse, we've temporarily locked your account. We know this is frustrating, but we can help you get back into your account with just a few steps. To unlock your account, you must enter a security code you receive via text message from Microsoft. The phone number you use to receive this text message doesn't need to be associated with your account. It doesn't even need to be your own phone number. If your phone doesn't receive text messages, ask a friend or family member if you can use theirs. Follow these steps to unlock your account: 1. Go to https://account.microsoft.com and sign in to your locked account. 2. Enter a phone number to request a security code be sent to you via text message. This can be any phone that can receive text messages. 3. After the text arrives, enter the security code into the web page. 4. Change your password to complete the unlocking process. Use the tips in this link to create a strong password: https://support.microsoft.com/en-hk/help/12410 Why accounts are locked and disabled: Malware, phishing, and other harmful activities Microsoft forbids the use of our services for: - Malware: Sending intentionally unwanted or harmful code or software. - Phishing: Stealing private information from others by tricking or spoofing them into providing it. - Interfering with, harming, or spoofing Microsoft networks, services, or other systems. Spam Spam takes many forms. Don’t use Microsoft networks to send, share, or publish unwanted emails, comments, messages, photos, reviews, or any other content. Tips: - Don’t send unsolicited promotional or commercial content. - Don’t send content to people you don’t know or to many people at the same time. Use of multiple accounts for abuse and other suspicious activity - Don’t use programs, scripts, or bots to create Microsoft accounts. - Don’t spoof or reuse information across multiple accounts when signing up. - Don’t create or use multiple accounts to violate Microsoft policies. Support article: https://support.microsoft.com/en-hk/help/13956/microsoft-account-locked What is a Microsoft account: https://www.youtube.com/watch?v=hk7jCScgfEY How to create a Microsoft account: https://www.youtube.com/watch?v=80ow9FoMDvA How to update account security info: https://www.youtube.com/watch?v=rZwHl4OyYHM