Viraj Shah (name changed), logged in to the market yesterday (13th April, Thursday), hopeful for a successful expiry. He has been dealing in the stock market for over a decade. Viraj was confident of using his time-tested winning strategy and being in profit. He has been using the Shoonya trading platform from Finvasia, a global financial services company. He had a capital of around NR 3,40,000 and had adequately covered his risks. The market opened at 9: 15 AM. Around 9:35 AM, Viraj realised that the trading terminal was not punching the right orders. At 10.00 AM, he started panicking and suddenly found that he could not login to his account. The day proceeded with frantic calls to Finvasia customer support. Unfortunately the Finvasia team was not accessible to support Viraj. When Viraj was finally able to login, he was shocked to find a loss of INR 2,91,578 with around 85% of his capital gone. Weird orders were punched in, which was against the margin rules, and he could not square off his trades yesterday. Despite repeated calls to Shoonya and trying to close the orders, he was unable to do so. As the markets closed at 3.30 PM yesterday, Viraj is still carrying a loss of INR 2,91,578. This is just one story of Viraj. Many such instances sprang up yesterday of customers who faced huge losses due to a technical glitch at Shoonya from Finvasia.