I started my agency in 2011 and (almost) started over in 2019. There are 3 things you need to start a web design business or agency: 1) A Clear target audience (Choose an industry, then choose a segment of a segment within that industry) 2) A Portfolio website that speaks directly to that audience 3) SALES. You need to have something to show in your portfolio in order to gain more clients. If you don't want to learn sales, then partner with someone who knows your industry and wants to do sales. I started in 2011 but adopted this industry-focused service model in 2019. I currently (as of February 2023) have 88 monthly clients. Here's the step-by-step training on how I've built my agency: BuildThatAgency.com