A breakdown of how you can get the best bang for your buck from your Point of Sale system. A point of sale system or POS is a computerised system used to process payments, track sales information and collect and manage associated data. These systems are controlled through the use of POS software and can be installed on a wide range of compatible devices including phones and tablets. While point of sale systems are often common in New Zealand, their capabilities are often underutilised. You want a POS system to foster both increased customer satisfaction and a greater sense of belonging in your business, so consider your branding strategy as you customise choices to fit your business needs. While few predicted how radically COVID-19 would change the way we do business, by adopting flexible systems like POS you can add features if and where needed while still retaining the existing systems that keep your business running. One of the greatest assets of a POS system is its ability to expand your business. For food service providers, a high-quality POS can integrate directly into your website, allowing you to offer takeaway orders, while accommodation providers can integrate gift shops, spas and restaurants seamlessly as well. POS systems empower guests to pay in a way that is convenient for them, whether that be through a mobile device or smartphone, tablet or iPad. When it comes to upselling and cross-selling, a POS system can highlight special offers internally, which your team can use as the basis for customer loyalty schemes. It also tracks team performance, encouraging healthy competition and celebrating your team’s top performers. For customer-facing approaches, simply integrate your POS with your online booking engine to offer your customers intelligent recommendations and maximise sales. Wrap-around staff coaching For hospitality teams can maximise the use of your POS systems by integrating upselling and cross-selling techniques into the front desk and customer service processes. This improves customer satisfaction as the possibility of upselling becomes second nature. Learn more: https://www.youtube.com/watch?v=XWuwlChR8c4 https://www.youtube.com/watch?v=XWuwlChR8c4 https://www.travelnhospitalitytech.com/news/what-is-the-importance-of-a-pos-system-in-the-travel-and-hospitality-industry-nwid-485.html https://winpos.uk/how-the-hospitality-industry-benefits-from-point-of-sale-systems/