Building on the previous webinar about practicing good cyber hygiene in virtual meetings to safeguard data and information, this webinar tackled how governments can effectively communicate with their citizens when face-to-face is no longer an option. It also takes a holistic approach to address the interconnections between official communication, audience interaction and media dissemination in building effective crisis communications efforts. The current crisis reveals that governments are confronted with information asymmetry that create challenges to official communications. Fake news spreading like wildfire on social media adds another layer of complexity to the challenge of information asymmetry. Dissemination of rumours as well as misinformation campaigns reach audiences faster than the governments can release their official statements. In line with the ASEF Public Diplomacy Training’s practical approach to learning, our second webinar aimed to equip diplomats and public servants engaged in public communications with basic strategies of crisis communications to support efficient and accurate dissemination of data and information during the ongoing COVID-19 pandemic. You can watch the first webinar episode here: https://www.youtube.com/watch?v=96GcETlORIc&t=2s For more information about the ASEF Public Diplomacy Training Webinar Series, please visit our website: https://www.asef.org/projects/programmes/4156-ASEF-public-diplomacy-training ----- ----- ----- ----- ----- ----- ----- ----- ----- Panellists Ms Liz GALVEZ, Senior Lecturer, Fellow and Trainer, DiploFoundation; Former Senior Diplomat, UK Foreign and Commonwealth Office Dr Elmie M. NEKMAT, Assistant Professor in the Department of Communications and New Media, National University of Singapore Ms Gwen ROBINSON, Editor-at-Large, Nikkei Asian Review; Senior Fellow, Institute of Security and International Studies at Chulalongkorn University (Bangkok) Mr Lawrence ANDERSON, Director, ASEF's Communications Department; Former Ambassador of Singapore to Saudi Arabia (Moderator) ----- ----- ----- ----- ----- ----- ----- ----- ----- For citation purposes, please refer to the following details for Dr Nekmat's report: "Framing the Nation Battle against the COVID-19 ‘Infodemic’ in China, South Korea, and Singapore" Elmie Nekmat, Assistant Professor Audrey Yue, Professor Communications and New Media, National University of Singapore (NUS) NUS Centre for Trusted Internet and Community ----- ----- ----- ----- ----- ----- ----- ----- ----- Contact: Trishia P. Octaviano, Project Executive, ASEF trishia.octaviano[at]asef.org