Anthony Chmarny from Pioneer Business Systems explains the many features and benefits of CTI. A standard feature within our business telephone system, he explains and demonstrates a selection of features, such as Call Logging, Google integration and One Click calling. Examples of how these features benefit SME's, whether it is logging out of hours calls, greeting incoming callers more personally after seeing company details from Google, or direct dialling numbers from your PC screen which improves accuracy. Computer Telephony Integration (CTI) really is a very valuable feature within a business phone system, with a plethora of advantages for any company.