Some Saks Fifth Avenue customers said they’re having major issues with their returns and refunds getting denied. CBS 8 is Working for You and looked into the store’s return policy and the complaints and even got a refund for a local viewer. Lisa Fisher bought a pair of boots online from Saks Fifth Avenue. Once she got them, she decided they didn’t fit right so she returned them. But instead of a refund, she got the boots back in a beat-up box from Saks. “I called Saks and they said 'oh yes, you wore the boots.' And I said, 'I didn't wear the boots. Of course I didn't wear the boots,'” Fisher told a Saks customer service representative. She was then directed to another department and they told her she could send pictures of the boots to dispute the rejection of her return. MORE: https://www.cbs8.com/article/news/local/working-for-you/saks-fifth-avenue-customers-report-issues-with-returns-refunds/509-4691f0d0-abb8-4b50-b74c-7ff2ac97a816