Coordinating Chronic Care Delivery Hatfield Medical Group embraced value-based care to deliver better patient outcomes and to create better physician-patient interactions. Through a coordinated approach linking physicians, health care professionals, and administrative staff, Hatfield Medical Group has decreased physician burnout rates and improved patient health. Their practice’s approach has decreased the number of patients seen each month by 1,000, but their patient outcomes have improved dramatically due to integration of quality measures, care coordination, and compassion. Emergency room visits, and thus hospital admissions, have decreased by 10%. Hatfield Medical Group’s success in transitioning from a fee-for-service, high-volume practice to value-based care caught the attention of Humana due to their treatment of diabetes-related eye care. They reached out to Hatfield Medical Group to learn more and found their methods delivered better care and lowered health care costs. ABOUT THIS SEGMENT This segment was produced as part of “Better Practices for Better Care,” an in-depth news and current affairs-style program produced in collaboration by MGMA and ITN Productions. This program highlights the organizations, innovations, and initiatives that are improving the way healthcare is delivered, supported and accounted. At the heart of this movement, are medical practice managers who are frontline leaders ensuring patients have a positive experience. The full program is available online at https://www.mgma.com/betterpracticesforbettercare ABOUT HUMANA Humana's diverse lines of business work to serve all types of consumers. From families to seniors to military members to self-employed individuals, there is a plan to meet many unique needs. Find out how Humana's associates and corporate leaders are committed to customer service. Our team uses innovation to deliver results to our consumers. For more information, please visit www.humana.com ABOUT MGMA Medical Group Management Association (MGMA) is a key element in perpetuating success throughout the healthcare industry. MGMA supports professional development that helps its members initiate change and drive results. With exceptional peer-to-peer and mentor-to-peer support systems, as well as abundant resources, MGMA is spearheading the path to healthcare advancement. For more information visit: https://www.mgma.com/