Despite more AI, more data, and more automation, most customers still don’t feel understood. In this video, we break down the biggest insights from Twilio’s 2025 State of Customer Engagement Report (SOCER)—featuring over 7,600 consumers and 600+ business leaders. Watch to learn how to close the gap between smart tools and real customer connection. 🔗 Read the Full 2025 SOCER Report: https://twil.io/socer-2025 👉 Subscribe for More Twilio Updates: https://twil.io/sub-twiliodevs 💡 Top 3 Trends from the Report: 1️⃣ AI Must Serve Both Sides – AI should make things better for both businesses and customers 2️⃣ Real-Time Personalization Is Essential – Delays kill connection 3️⃣ Intentional AI Wins – Companies need to use AI on purpose—not just because it’s bundled ⏰ Chapters 01:09 – Trend 1: AI Must Serve Both Sides 02:01 – Trend 2: Real-Time Personalization Is Now Essential 03:17 – Trend 3: Use AI Intentionally, Not Passively 03:46 – The New Playbook: Empathy, Context, Timing #ai #twilio